FAQ

Return policy?

Although, we know you are going to love your purchase we do understand that sometimes things don’t work out as planned. Your item can be returned once given approval within 21 days of the time of shipment. Please note custom items, jewelry and sale items are NOT returnable so please choose carefully. All returns MUST be insured and sent with a copy of your receipt.

Shipping?

While we strive to ship your item as quickly as possible there are some circumstances that prevent us from doing so. Please allow additional time for custom handmade items. All of that being said usually items ship within 5-7 business days. If you need your items quickly, drop us an email at info@puppydawgsandcattails.com and we will do our best to accommodate you.

Standard shipping rates

Can I track my order?

Sure once your product is ready to ship we will send you tracking information via email, so please make sure you enter your email correctly. We recycle…please note in our efforts to recycle as much as possible your item may come in a branded box that doesn’t have our name on it….go ahead open it, chances are it’s your new favorite item you ordered from Puppy Dawgs and Cat Tails!

Custom orders?

One of our biggest challenges is doing custom orders on an item made from recycled materials. If you see something you love….buy it! There is a really good chance we won’t be able to create it again….think of it as it’s unique and handcrafted only for you…because well it is!

Are those pets all yours?

Some of them are but a lot of the pictures come from our friends and families. Do you think your pet is just too cute….send us your pictures and perhaps we will even post it! Please note by sending us your photo you are giving us all rights to that photo so PLEASE only send photos that you own.

Where are you located?

We are in downtown Brenham, across from the Courthouse. Our new address is 321 S Baylor, Brenham, TX 77833 (effective 9/30/16)  Brenham is home to the Blue Bell Creamery, Blinn College, wildflowers, wineries and Washington-On-The-Brazos.

Store Hours?

We are open Wednesday-Saturday 10:00-5:00pm

Contact?

We are so excited you want to contact us, in fact nothing makes us happier well unless there were cupcakes involved. Please give us a ring at 979-421-8188.

Are you going to be in our area?

Whether you plan to come for the day, shop, eat or spend the weekend, here’s some great information…http://visitbrenhamtexas.com/.